Returns

Returns and Exchanges Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges).

1. Eligibility for Returns and Exchanges:

Items must be returned or exchanged within 30 days of the purchase date.
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.

2. Non-Returnable and Non-Exchangeable Items:

Certain items are not eligible for return or exchange, including:

  • Custom-made or personalized products.
  • Perishable goods.
  • Items marked as final sale or clearance.

3. Return Process:

To initiate a return or exchange, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number.

After receiving the return request, Customer Support will check and respond to the customer within 24-48 working hours.

All return request must be with reasonable cause, we will not accept return request if customer change of mind or the item has signs of usage.

Pack the items securely in the original packaging, including all accessories and documentation.

Clearly mark the RMA number on the outside of the package.

Ship the package to the address provided by our customer support team.

4. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 14 business days.

Shipping costs are non-refundable, and return shipping fees may apply unless the return is due to our error.

5. Exchanges:

If you wish to exchange an item for a different types, colors, please indicate the desired exchange item when contacting our customer support team.

Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate.

7. Policy Updates:

This Return and Exchange Policy is subject to change without prior notice. Any updates will be reflected on our website, and it is the responsibility of the customer to review the policy periodically.

Contact Us

Get in touch with our customer service team through any of these options:
Contact hello@moosupply.com for email support.
Working hours:
MON to SAT: 9:00AM – 10:00PM PST
SUN: 10:00AM – 5:00PM PST